Help Center
Frequently Asked Questions
Quick answers about shopping, shipping, services, and support at Ikigugu Store.
We offer standard (3-5 days) and priority dispatch (next-day) for orders over RWF 130,000.
Submit a repair or installation request from our Installations page. A certified technician will be assigned within 24 hours.
Yes — 30-day replacement guarantee on all marketplace orders.
Professional installation is available through our Installations hub.