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Frequently Asked Questions

Quick answers about shopping, shipping, services, and support at Ikigugu Store.

We offer standard (3-5 days) and priority dispatch (next-day) for orders over RWF 130,000.

Submit a repair or installation request from our Installations page. A certified technician will be assigned within 24 hours.

Yes — 30-day replacement guarantee on all marketplace orders.

Professional installation is available through our Installations hub.

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